Empowering Individuals for a Brighter Future

"Living Well have made a huge difference to my mother’s mental health. Thank you"

About Us

The Living Well & Early Help Service works alongside people to recognize and build on their strengths, passions, and capabilities. We will guide people to identify their own practical solutions wherever possible and focus on what they can do for themselves using their skills and experience, rather than automatically looking for a service response. We have several teams within the service that help the community in different ways. 

First Point of Contact Team

Our First Point of Contact Team can provide help and guidance via telephone or email. They invest time in conversation to listen and gain an understanding of what the individual or family might need to be able to draw on their own strengths and capabilities. The hope is that this helps them to recognise their skill and knowledge so that they can stay strong and independent. First point of contact can be called for advice and guidance regarding any concerns or enquiries an island resident may have, they will do their best to provide supporting information, register their enquiry or, if we as a service are not the best service to support, we can signpost to another organisation that may be better qualified to help.  For advice, guidance or to see if our service can help you, please call us on 01983 240732. Or to place a person specific enquiry please email reception@lweh.org.uk 


Community Outreach

Our Outreach Team are a knowledgeable experienced team who focus on individuals who have accessed the Living Well & Early Help service. Outreach work alongside individuals and provide specific advice, guidance and practical help for their personal concerns, ensuring they have all the tools and information to resolve their issue.  This approach helps individuals to futureproof so they know what to do should the same concern occur again.  It also helps people to gain confidence in their own skills and knowledge and promotes self-sufficiency, which ultimately can prevent a more serious concern from developing. This reduces the frequency of crisis on the island. 

Outreach guide with a variety of concerns, including financial, working alongside residents from all walks of life - including some complex concerns, however any specialised needs are signposted to a specialised service. The Outreach team are also accessible for walk in advice and guidance when they are scheduled to be present at our Hubs, Information Points and Groups. These are island wide; our first point of contact team can advise callers when and where a walk in option is available in your area. 

Community Development

The Community Development Team is another valuable asset. The team aim is to work alongside people and their communities to develop stronger connections, networks and support options.

The Development team work alongside representatives from communities to listen to what they need, explore the options of what is available to them, what can be achieved and how it can be achieved with input and support from the community. 

The Development team are often asked to look at creating groups in specific spaces, areas or localities. In particular, areas where there is little or no social support. The type of group depends on the community need, this could be a Play Group, a CAMEO Coffee Morning, a Gaming Group, Walk & Talk, Craft Group, History Group, Indoor Bowles, or something completely different. It all depends on what the community would like and if we gain support to achieve it. The Development team is a small team, they can help the community move forward with ideas and they can set groups up but they cannot manage or run the groups for more than a short few weeks. Once things are running smoothly they hand over to the community volunteers to manage themselves, so that the team can move on to create more support in more communities. 

When the groups are ready, up and running, the Development team can provide information points, which means they listen to the individual, share relevant advice, guidance and support for enquiries or concerns, they also signpost to other services that fit the enquiry, in particular if there is a specialised support need. They also hold face to face interactions with community members and hold individual caseloads. 

The Development team build networks in towns and villages to ensure that local residents have access to social support when needed.  Particular focus is given to remoter areas with limited social spaces. Loneliness and social isolation is a growing concern for the Living Well & Early Help Service, the team are trying to reduce this by helping local communities to develop social networks and connect with each other. 

Mobile Hub

We have a mobile hub which is at different locations across the island offering information, guidance and help. If you see us, come and speak with us about anything. The location for the mobile hub will be advertised on our social media pages. 

Static Hubs

The Lighthouse Church - Sandown

Tuesday & Wednesday Daytimes

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